This Refund & Cancellation Policy explains how billing, cancellation and refunds work for paid eCSyn Plans. It forms part of our Terms of Service.
Paid Plans are billed in advance on the cycle you choose — monthly or annually. Your subscription renews automatically at the end of each cycle at the then-current price until you cancel. Annual plans are billed once for the year.
The Free Plan is free of charge and requires no payment. You can use it for as long as it is offered, subject to its usage limits.
You can cancel at any time from your account settings or by contacting support@ecsyn.com. When you cancel, your Plan remains active until the end of the current paid period, after which it will not renew and your Workspace will move to the Free Plan or be closed, depending on your usage. Cancelling stops future charges; it does not, by itself, trigger a refund of the current period.
Except where required by applicable law, fees already paid are non-refundable and there are no refunds or credits for partial periods, unused time, or features not used. We may, at our discretion, offer a refund or credit in specific circumstances (for example a confirmed billing error or a material service failure). Where you are entitled to a statutory right to a refund under the law of your country, that right is not affected by this Policy.
If you believe you were charged in error, contact us within 14 days at support@ecsyn.com and we will investigate.
If a payment fails, we may retry and may suspend or downgrade paid features until payment succeeds. You can downgrade your Plan for a future cycle; downgrades take effect at renewal and may reduce your limits and remove access to higher-tier features and data beyond the new Plan’s limits.
We may change Plan prices or contents on reasonable notice. Changes apply from your next renewal. If you do not agree, you may cancel before the change takes effect.
If you have a billing concern, please contact us first — we aim to resolve issues quickly. Initiating a chargeback without contacting us may result in suspension of your Account pending resolution.
Questions about billing, cancellation or refunds? Contact ECONNECION SDN. BHD. at support@ecsyn.com.
